Safety & Security of the Halls

Below you will find safety and security recommendations, as well as the Emergency Response Plan for the event. Please take a moment to review and familiarize yourself with this information in advance of the event and share it with any of your staff who will be on-site.

Personal Safety

Event Management works diligently with the facility prior to each event to ensure the safety and security of all exhibitors, attendees, and the event. If you have any security concerns leading up to the event or on-site, bring them to the attention of Event Management.
All persons in the exhibit area must wear a badge. This includes during move-in, event hours, and move-out. Exhibitors are responsible for ordering badges for their workers and staff.
Notify Event Management, or security immediately if you notice any safety hazards or witness anyone being injured anywhere in the building or nearby outside spaces.
Be aware and be prepared. When you leave the facility at the end of the day, remove your badge and have all emergency numbers saved into your phone. Be aware of your surroundings and take caution, especially in the evenings. Travel in pairs or call a cab.
Lost & Found articles may be returned to the Customer Service desk located within the Registration area during event days. After the event you may contact JW Marriott Austin lost and found via the in house extension 5555.

Safeguarding Booth Property

Coordinate shipping and deliveries. Try to be onsite when your product is being delivered to your booth.
Store any valuables in a locked cabinet and cover your displays with a tarp or other covering so your booth items are less visible. Do not leave purses, briefcases, or valuables behind drapes or underneath tables, as this is the first place any thief will look.
Try to greet anyone that comes into your booth as this will send a signal that you are aware of their presence; this will discourage any perpetrators from attempting to steal.
If your booth contains a lot of valuables which are difficult to secure or time-consuming to setup or teardown daily, it is recommended that your hire your own security guard overnight.
During the start of move-out, stay with your booth until all your items are fully packed up. Do not leave your booth immediately; spend some time in your booth until the floor clears. This is a common time during which theft occurs. Schedule outbound travel accordingly.
Obtain proper insurance coverage for your goods, including transit to and from the show site.
Do not leave any prototype product unsecured in your booth.

Exhibit Hall Security

Be Careful! Event Management has a security service for general surveillance of the event and facility as a whole. This does not include individual booth monitoring and it is up to exhibitors to exercise prudent judgment and to safeguard your personal property and belongings.
Even with security as protection, exhibitors are asked to take precautions in guarding their exhibits. Remember that move-in and move-out hours are particularly sensitive times when thefts are most likely to occur. DO NOT LEAVE YOUR BOOTH UNATTENDED. At the end of each day, take any valuables with you. If you need to leave, we strongly recommend packing up all items and hiring private security for your booth.
Security guards will "sweep" the halls at the close of the event each day to clear them of all visitors and personnel. Only exhibitor personnel who have requested special permission will be allowed in the halls after closing.
Any thefts or damage must be reported to event management or security immediately.

Emergency Response Plan

The purpose of the Emergency Response Plan is to provide guidelines to prepare for potential crisis or emergency situations. We want to ensure all exhibitors are provided with important information and proper communication during an emergency.

Public Safety

Exhibitors should report any suspicious activity as soon as possible to the JW Marriott Austin Security Emergency Center by dialing 5555 on any house phone immediately, and describe specifically what you observed, including: who or what you saw, when you saw it, where it occurred and why it's suspicious.

JW Marriott Austin Emergency Protocol

Life Safety / Evacuation Plan In the event there is a hotel evacuation an announcement will come on over the Public Address System (PA System) informing everyone to evacuate the hotel in a safe and calm manner. Selected hotel staff members will be positioned outside the emergency exit doors and walking throughout the hotel to ensure all guests have cleared the hotel. Locate the nearest emergency exit to exit. Depending on where you are at in the hotel will depend on which emergency exits you take. For example, all guests from floors exits will take you to the emergency exits on the East, North and West side of the hotel. The meeting point for guests exiting the hotel will be The Wells Fargo Plaza at the corner of 2nd Street and Congress . Guests may also be directed to the parking lot across Congress and 3rd Street for overflow. DO NOT TAKE THE ELEVATORS. If there is severe weather outside, all meeting areas will be inside in Griffin Hall on the second floor. Tornado Watch and Tornado Warning A Tornado Watch is issued to alert people to the possibility of a tornado developing in your area. At this point, a tornado has not been seen but the conditions are very favorable for tornados to occur at any moment. A Tornado Warning is issued when a tornado has actually been sighted or has been picked up on radar in your area. This means that you need to take shelter immediately in a safe sturdy structure. In the event a Tornado Watch is issued for the Austin area the hotel designates an area of the hotel as a storm shelter and places a severe weather CD that plays on Channel 1 in all room televisions. The storm shelter is an areas of the hotel we feel would be the safest for all guests to access and less likely for guests to encounter broken glass or other debris. Typically the hotel uses vacant meeting rooms in the Griffin Hall area. When a storm shelter is in place guests are more than welcome to stay in the area until the storm passes. In the event a Tornado Warning is issued we will conduct a tornado evacuation. Depending on where you are in the hotel will depend on which tornado evacuation route you take. It is recommended that all guests who are currently in a guest room seek immediate cover in the hallway at least 20ft away from the end of the halls and elevators landing areas. It is recommended that all guests who are currently in the event center or public space areas should follow the evacuation route and be directed to the shelter in public areas. Please remain in these areas until the storm has passed and the hotel issues an all clear over the Public Address System (PA System). DO NOT TAKE THE EMERGENCY EXIT STAIRS OR ELEVATORS.
Reporting Emergencies It is best to use any house phone and dial 5555. This will direct the call to the JW Marriott Austin Security Emergency center where appropriate action will be initiated The number from an outside line is 512.608.4546 ext. 5555. In the event that you believe the guest required immediate medical assistance from Paramedics, call the Security office at extension 5555 and then dial 9-911 to save time and have the Paramedics and the Fire Department dispatched to our hotel immediately.
Medical Emergencies All medical emergencies should be reported to hotel Security by dialing 5555 on any house phone and report your exact location and the nature of the emergency. In the event that you believe the guest requires immediate medical assistance from Paramedics, call Security office at extension 5555 and then dial 9-911 to save time and have the Paramedics and the Fire Department dispatched to our hotel immediately. All JW Marriott Austin Security officers are trained on basic first aid, including CPR and use of automated external defibrillators (AEDs). JW Marriott Austin is within a few miles of many hospitals and clinics.

Life Safety / Evacuation Plan

In the event there is a hotel evacuation an announcement will come on over the Public Address System (PA System) informing everyone to evacuate the hotel in a safe and calm manner. Selected hotel staff members will be positioned outside the emergency exit doors and walking throughout the hotel to ensure all guests have cleared the hotel. Locate the nearest emergency exit to exit.
Depending on where you are at in the hotel will depend on which emergency exits you take. For example, all guests from floors exits will take you to the emergency exits on the East, North and West side of the hotel. The meeting point for guests exiting the hotel will be The Wells Fargo Plaza at the corner of 2nd Street and Congress . Guests may also be directed to the parking lot across Congress and 3rd Street for overflow. DO NOT TAKE THE ELEVATORS.
If there is severe weather outside, all meeting areas will be inside in Griffin Hall on the second floor.

Tornado Watch and Tornado Warning

A Tornado Watch is issued to alert people to the possibility of a tornado developing in your area. At this point, a tornado has not been seen but the conditions are very favorable for tornados to occur at any moment.
A Tornado Warning is issued when a tornado has actually been sighted or has been picked up on radar in your area. This means that you need to take shelter immediately in a safe sturdy structure.
In the event a Tornado Watch is issued for the Austin area the hotel designates an area of the hotel as a storm shelter and places a severe weather CD that plays on Channel 1 in all room televisions. The storm shelter is an areas of the hotel we feel would be the safest for all guests to access and less likely for guests to encounter broken glass or other debris. Typically the hotel uses vacant meeting rooms in the Griffin Hall area. When a storm shelter is in place guests are more than welcome to stay in the area until the storm passes.
In the event a Tornado Warning is issued we will conduct a tornado evacuation. Depending on where you are in the hotel will depend on which tornado evacuation route you take. It is recommended that all guests who are currently in a guest room seek immediate cover in the hallway at least 20ft away from the end of the halls and elevators landing areas. It is recommended that all guests who are currently in the event center or public space areas should follow the evacuation route and be directed to the shelter in public areas. Please remain in these areas until the storm has passed and the hotel issues an all clear over the Public Address System (PA System). DO NOT TAKE THE EMERGENCY EXIT STAIRS OR ELEVATORS.

Reporting Emergencies

It is best to use any house phone and dial 5555. This will direct the call to the JW Marriott Austin Security Emergency center where appropriate action will be initiated The number from an outside line is 512.608.4546 ext. 5555.
In the event that you believe the guest required immediate medical assistance from Paramedics, call the Security office at extension 5555 and then dial 9-911 to save time and have the Paramedics and the Fire Department dispatched to our hotel immediately.

Medical Emergencies

All medical emergencies should be reported to hotel Security by dialing 5555 on any house phone and report your exact location and the nature of the emergency. In the event that you believe the guest requires immediate medical assistance from Paramedics, call Security office at extension 5555 and then dial 9-911 to save time and have the Paramedics and the Fire Department dispatched to our hotel immediately.
All JW Marriott Austin Security officers are trained on basic first aid, including CPR and use of automated external defibrillators (AEDs). JW Marriott Austin is within a few miles of many hospitals and clinics.

Additional Emergency Phone Numbers

Austin Fire Station 1	512.974.0130
National Weather Service – Austin	803.629.0130
Austin Police Department– Emergency	911
Austin Police Department – Non Emergency	512.974.2000 ext. 311

Nearby Pharmacies, Urgent Care, & Hospitals

Hospital-Dell Seton Medical Center (Level 1 Trauma Center)	1500 Red River St.	512.324.7000
St. Davids Medical Center	919 E 32nd St.	512.476.7111
Seton Northwest Hospital	11113 Research Blvd.	512.324.6000
Walgreens - 24hrs	22020 E Riverside Dr.	515.326.5228
CVS	500 Congress Ave.	512.478.1091

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Questions?

Please feel free to e-mail us at customerservice@divcom.com, use the chat feature below, or call +1-207-842-5508. We look forward to working with you in preparation for a successful event!